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Open a chat window in Slack and enter the relevant slash command to access Zoho Assist quickly.Īlong with these extensive features and integrations, our teams have implemented and introduced other improvements to optimize Assist’s functionality and user experience, both for technicians and their customers. If you have an account with Slack, you can now initiate, cancel, schedule, and view scheduled remote support sessions with the help of slash commands. The Flow-Assist integration includes the ability to automate the business workflow of an organization by setting up automatic triggers to start a remote access or support session. All you have to do is add CRM from the Zoho Marketplace and you’re all set! Technicians can schedule a session, sync their session schedule, get updates on change of technician, cancel sessions, and more in a jiffy.Īssist’s integration with CRM supports initiating or scheduling sessions from CRM by selecting a lead or contact of the technician’s choice when required. Let’s dive into the set of new integrations with Assist.īookings with Assist allows you to access all session-related information quickly. Zoho Assist is now integrated with many other Zoho and third-party applications to conduct remote sessions quickly from the respective app. Our line of productive Assist integrations
Sync zoho constant contact mac#
Our team optimized the user interface of the Mac customer console to help with quick access to certain features, such as File Transfer, Audio/Video Chat, and the Participants list. The app lock feature available for mobile apps will enable you to set a PIN or Biometric lock, following which the app will automatically lock after the specified time limit. The Assist mobile app now has an additional layer of security.
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Any demo videos, driver files, and more can be shared between the technician and customer.
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The secondary technician can obtain control over the session after they complete the authentication process.Īssist for Android now offers the File Transfer feature that enables instant transfer of files of up to 2GB during an active remote support session. Technicians with a Zoho Assist account can now invite secondary technicians within and outside the organization if they need additional input or assistance during a session. The technician can use that option to supervise the session as and when needed.
The monitor option is now available next to the ongoing remote support session listed. Zoho Assist now offers the ability to monitor inbound and outbound sessions with the Session Supervision feature. Our team of experts have also included view types, notification button, and preview option to allow technicians to navigate easily through the monitors. This navigation feature in Assist will help technicians navigate through multiple monitors available at the remote user’s side. After the release of this update, customers don’t need to perform portal authentication to raise service requests anymore. This is a major improvement to the Self-Service Portal feature available in Assist. A suitable technician will be assigned to the request raised, so the query or issue will be resolved as quickly as possible. With the Self-Service Portal in Assist, customers can now reach technicians in a few minutes by raising a request. Our streamlined feature updates from 2021
Let’s take a look at the extensive features and integrations that helped us earn those awards and accolades. With all these acclaims in the year 2021, Our team has effectively delivered several updates to optimize the user experience for our valuable customers across the globe.
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Alongside these achievements, Software Suggest has also honored us to receive the “Momentum Leader” title for 2021. G2 Crowd has labelled us the “Leader of Winter” 2021 and Capterra has identified us as a “Top Performer” in the Managed Service Providers (MSP) and Remote Support Software categories for 2021. Assist also received several awards from top sites, including G2 Crowd, Capterra, and Software Suggest, recognizing our improvements and focus on user experience in the past year. Zoho Assist has completed yet another year successfully! Looking back, Assist has made a lot of progress in 2021.
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